Our Values
Empathy
- We listen… to better understand.
- Our interactions are non-judgmental.
- We recognize individual experiences, and the overall impact of unexpected interruptions upon a person’s life.
Respect
- We acknowledge and appreciate different views and approaches.
- We respect individual’s culture and promote cultural diversity.
- We seek to consistently demonstrate high standards of professional conduct.
- We respect individual needs.
Integrity
- We are honest and transparent.
- Our role is to be consistent and reliable.
Excellence
- We strive to achieve positive outcomes.
- Care and Creativity
- Our focus is upon health and wellbeing.
- Care is at the heart of what we do.
- We find creative ways to care for our clients so that we support them in the way they want.
Our Vision
Commitment to high quality care and will have a ‘cultural safety’ focus where rights and customs of participants are recognized, respected, and acknowledged.
Optimizing social and economic independence and full participation for people with disability and consistently providing the highest standard of person-centered care to our participants.
Our Mission
- We focus on client/participant service and satisfaction.
- Monitor and measure our service delivery, to ensure that we meet our client/participants needs.
- We follow regulatory compliance requirements as required.
- We support and develop our people.
- We will review any complaints or negative feedback and provide a timely response.
- We report and action all incidents, we comply with mandatory reporting requirements.
- We are committed to continual improvement of our Quality Management System.